Sri Lanka’s EV dream hits a major roadblock as Customs disputes BYD ATTO 3 motor capacity, forcing John Keells to suspend imports and offer customers three tough choices.
Sri Lanka’s push towards electric vehicles has suffered another setback as John Keells, the authorized importer of BYD cars in the country, announced a suspension in the delivery of its much-anticipated BYD ATTO 3 model. A letter sent to customers who had pre-ordered the vehicle confirmed that deliveries would be delayed indefinitely due to an unresolved issue with Sri Lanka Customs. The development has stirred frustration among EV buyers, with social media already abuzz over the matter.
John Keells explained that the delay is not of its own making but stems from an ongoing dispute with Customs regarding the declared motor capacity of the BYD ATTO 3. The vehicle was officially declared with a 100kW motor, but Customs suspects that the model could in fact be fitted with a 150kW unit. This technical dispute, if upheld, would significantly raise the duty imposed on the vehicle, making it more expensive for consumers.
Options Offered to Customers
Acknowledging customer inconvenience, John Keells has outlined three options for buyers who had already made reservations for the BYD ATTO 3.
- Switch to BYD SEALION 5
Customers can choose to transfer their booking to the BYD SEALION 5, a new electric SUV being offered at a special discounted rate of Rs. 16.925 million, down from its original price of Rs. 18.2 million. Those opting for this alternative will need to pay an additional Rs. 200,000, and deliveries are expected to begin from December. - Refund with 10% Interest
Customers who no longer wish to proceed with their ATTO 3 bookings may request a full refund, with an additional 10% interest on the amount already paid. John Keells has assured that refunds will be processed within three working days, provided requests are submitted on or before October 10. - Reservation Hold
For those who remain committed to the BYD ATTO 3 model, the company has promised to maintain existing bookings and prioritize deliveries as soon as imports resume following resolution of the Customs dispute.
Industry Fallout
The suspension has wider implications for Sri Lanka’s electric vehicle sector, which has been gaining momentum as consumers look for cost-effective and environmentally friendly alternatives to fuel-powered cars. The dispute over the BYD ATTO 3’s motor capacity highlights ongoing challenges faced by importers when navigating Customs regulations, especially regarding new EV technology.
Analysts note that an increase in the declared motor capacity from 100kW to 150kW would mean higher import duties, potentially driving up prices and dampening consumer demand. The uncertainty has left customers in limbo, while John Keells has urged them to make quick decisions regarding the alternatives offered.
The company expressed gratitude to customers for their patience and support, reiterating its commitment to delivering BYD’s world-class EV lineup to Sri Lanka once the regulatory hurdles are cleared.
As Sri Lanka pushes toward renewable energy and cleaner transport solutions, the suspension of the BYD ATTO 3 marks a critical moment in the EV industry. For now, customers are left weighing their choices—switching to the SEALION 5, requesting a refund, or holding on with hope for the ATTO 3’s eventual arrival.
This Customs dispute underscores the urgent need for clarity in EV regulations to prevent similar setbacks in the future. Until then, Sri Lanka’s EV enthusiasts must wait for resolution while watching one of the most high-profile electric vehicle rollouts hit a bureaucratic speed bump.
