Bandaranaike International Airport has restricted app-based taxi pickups to sedans and larger vehicles, banning small cars like hatchbacks. The move has sparked criticism from drivers and passengers over affordability, accessibility, and fairness.
App-based taxi operators at Bandaranaike International Airport (BIA) have voiced frustration over a new restriction imposed by the Airport and Aviation Authority, banning small vehicles particularly hatchbacks from picking up passengers at the airport. Under the new rule, only sedans and larger vehicles are allowed into the airport pickup area, leaving passengers and drivers confused and frustrated.
A representative from one of the major ride-hailing companies stated that the reason behind the ban has not been officially explained by authorities. Some speculate the rule is aimed at reducing congestion or favoring traditional airport taxi operators, although nothing has been confirmed.
Previously, app-based taxis had access to airport parking, but this privilege was revoked due to non-compliance with the new regulation. After subsequent discussions with airport officials, a temporary arrangement was made, permitting parking only for sedans and larger vehicles used for pickups.
“This has caused chaos for passengers who prefer budget-friendly hatchbacks, especially those traveling at night or alone,” said the company spokesperson. “Now, those using small cars booked via apps must walk outside the airport premises to meet their drivers.”
This situation poses serious inconveniences for elderly travelers, solo female passengers, and first-time visitors unfamiliar with the airport layout. The spokesperson also expressed concerns about safety risks, including being approached by unlicensed drivers operating in unofficial pickup zones.
While smaller cars are technically still allowed to arrive near the airport, they’re barred from entering the designated pickup area, effectively squeezing out lower-cost transport options. The move is seen by many as unfairly undermining the app-based taxi sector, which has grown significantly in Sri Lanka due to affordability and convenience.
The lack of transparency from authorities and the sudden enforcement of the policy have created uncertainty for both drivers and passengers. Attempts to contact the Chairman of Airport and Aviation Services (Sri Lanka) (Private) Limited for clarification were unsuccessful.
As it stands, the situation leaves passengers with fewer choices, higher prices, and greater inconvenience, all while putting pressure on ride-hailing companies that are trying to meet rising demand under new limitations.
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