Rs. 13 million NTB account fraud complaint reaches CID after CEFTS transfers, as questions rise over limits and social media pressure.
Rs. 13 million NTB account fraud allegations have reached the Criminal Investigation Department after money was reportedly siphoned from a customer’s “Money Market” savings account.
The complaint relates to funds allegedly transferred from an account maintained at the Nation’s Trust Bank’s Mt. Lavinia branch.
According to the account holder’s complaint, CEFTS transfers had taken place within less than an hour on March 26, 2026. The funds were reportedly sent to Dialog Finance and LOLC Finance without any prior notice or permission from the customer.
When the manager of the NTB Mt. Lavinia branch was contacted, he told “Sri Lanka Mirror” that such an issue had occurred. However, he said the bank was unable to disclose details to a third party due to banking regulations.
Bank Explains Its Position
In response to the complaint made by the affected account holder, the bank had formally stated that, according to system logs, the questionable transfers were carried out through the bank’s mobile app.
The bank said the transactions had been made using the account holder’s correct user ID, password, and registered device.
NTB has emphasized that there was no error or issue within its banking system.
The bank has said it assumes the transfers may have occurred through unauthorized access to the customer’s mobile phone or device by an external party, commonly described as device takeover.
On that basis, NTB has informed the customer that the bank is not in a position to accept liability and has requested the customer to lodge a complaint with law enforcement authorities.
Questions Over Transfer Limits Remain
However, questions remain over how transfers amounting to Rs. 13 million were allowed to take place despite the maximum crediting amount of Rs. 5 million being in place.
This raises concerns about whether banking transaction monitoring systems were triggered, and whether additional checks should have applied when large transfers occurred within a short period.
Meanwhile, according to a very reliable source, the bank has also allegedly threatened the customer to remove a social media post regarding the incident.
What happens next could be critical, as the CID complaint may test how banks handle digital fraud claims, transaction limits, customer liability, and public complaints over online banking security.
