In a move that’s sent shockwaves across Sri Lanka’s online shopping community, global e-commerce giant AliExpress has suspended direct deliveries to the island. The platform cites uncertainty surrounding Sri Lanka’s new import tax policy, leaving customers scrambling for alternative shipping options. As authorities continue to clarify tax regulations, Sri Lankan shoppers are advised to use third-party freight services to avoid delays or cancellations.
AliExpress, the global e-commerce platform owned by China’s Alibaba Group, has suspended direct shipping of a wide range of products to Sri Lanka. The decision has sparked concern among thousands of online shoppers and small businesses in the country who frequently rely on the platform for affordable imports.
The suspension comes amid growing confusion and uncertainty surrounding Sri Lanka’s revised import tax policy on international parcels. Customers attempting to place orders have been notified that delivery to Sri Lanka is temporarily unavailable for certain items, with the platform instead recommending the use of third-party freight forwarding services to complete purchases.
When contacted for clarification, AliExpress customer support confirmed that the decision to suspend direct deliveries was influenced by the lack of transparency regarding Sri Lanka’s updated tax regulations. “There is no clear guidance from Sri Lankan authorities on how the new import taxes are applied,” a representative stated. “Until the situation becomes clearer, we advise customers to explore third-party shipping options.”
